Dedicated Server or Shared Server

Hello Everyone, I want to create a ecommerce website for my offline grocery store, the reason to create the online store is nowadays every things is going to online and the online market or ecommerce market growing day by day, my question is, which server is best for my online store i.e dedicated server or shared serve

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I have been hetzner customer for past 2 years. i run online online academy (online classes), for which i am using bigbluebutton.
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But now i am having alot of ping drops and distortions in my class from past 1 month.

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I have done few checks and it shows

root@Ubuntu-1604-xenial-64-minimal ~ # speedtest-cli
Retrieving configuration...
Retrieving server list...
Testing from Hetzner Online GmbH (
Selecting best server based on latency...
Hosted by (Frankfurt) [143.90 km]: 5.964 ms
Testing download speed........................................
Download: 727.16 Mbit/s
Testing upload speed..................................................
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| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
| broadcom.home - 0 | 792 | 792 | 3 | 5 | 171 | 6 |
| - 3 | 728 | 711 | 23 | 28 | 96 | 24 |
| - 4 | 709 | 686 | 24 | 35 | 168 | 26 |
| - 4 | 689 | 662 | 34 | 39 | 74 | 48 |
| - 4 | 690 | 663 | 34 | 39 | 87 | 45 |
| - 3 | 713 | 692 | 35 | 41 | 202 | 41 |
| - 3 | 716 | 696 | 145 | 152 | 214 | 170 |
| - 29 | 375 | 268 | 0 | 154 | 195 | 165 |
| - 3 | 715 | 695 | 149 | 156 | 349 | 153 |
| - 3 | 735 | 720 | 149 | 155 | 304 | 168 |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hetzner is saying that problem is out of their network so they cant do anything.
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After 2 weeks working forth and back with Liquidwebs staff to secure our servers we have to give up.

The situation is that frustrating that we need to find a different hosting center for a managed dedicated server.

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Do I need a Dedicated Server?

I have been hosting my sites on my current hosting company for 7 years. TBH, I am happy with them most of the time.

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My site is not big. Currently, I have 2500-3000 unique visits/day, and bandwidth/m is about 700 GB. I am thinking to try a dedicated server plan this time. Then I will have the faster page loading speed, which means better SEO, I guess? Hopefully I can get more traffic and more visits. And I won't get bothered by bad neighbors any more.

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I read some articles about Dedicated IP vs Shared IP. It seems Dedicated IP is better than Shared IP. But for a small site like mine, do I really need a dedicated server?

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Any advises are appreciated.