Is performive/TSS still in business?

I posted a TrustPilot review a few days ago describing my recent experience with Performive/Total Server Solutions. I have summarized that review here because I have benefitted from honest WHT reviews and feedback over the years which have helped me find great services as well as undesirable services to avoid. I'd like to repay the favor.

I was a big fan of Certified Hosting. I signed up for a budget dedicated server with them in 2011. The signup/setup was smooth and speedy, their data center speeds were superb, and their tech support was fabulous. In late 2018, Certified was acquired by Total Server Solutions, now called Performive. It wasn't long before tech support went downhill. Since then, I've had to contact TSS/Performive repeatedly about downtime and other problems that kept popping up every few months and never seemed to get resolved. However, I dreaded the chore of finding a new server host and migrating to another machine, so I grit my teeth and dealt with it.

On 03/12/2021, I was auto-billed by Performive for my customary six months of prepaid service at my negotiated rate of $75 a month. As usual, they charged $450 to my credit card. However, a month later, a guy I'd never heard of blasted into my inbox declaring himself to be my new sales rep and spouting dire warnings that my server had reached its "end of life," I was in breach of various banking compliance laws, a terrible security meltdown could happen at any moment, and I MUST upgrade my server immediately!!! I knew where this was going, and my suspicion was confirmed when Performive DOUBLED my monthly rate and demanded that I sign a 36-month contract at this new, inflated rate. They also switched me from managed to unmanaged and wanted to upcharge me to make the server managed again.

To be clear, this was completely unacceptable. I stated that the time to re-negotiate a six-month prepaid rate is BEFORE I've been charged and paid in advance, not a month later. Moreover, Certified had agreed to keep my server hardware and software up-to-date, and if TSS/Performive had allowed it to become an antiquated piece of junk with gaping security vulnerabilities as they claimed, the liability for that was on them. Nevertheless, I was given until May 31 to accept the mandatory upgrade and doubling of my monthly rate, which I declined. I agreed to vacate the server by May 12, the end of my second prepaid month, which left a $300 credit for the four prepaid months which Performive declined to provide.

I spent ten sleepless nights finding a new server hosting firm and migrating my web content, which I didn't plan on doing at a very difficult time of health and other personal issues. But I got it done and vacated Performive's server on schedule. Since then, I have sent multiple emails to their Billing and Sales departments asking that my $300 credit be promptly refunded. ALL of those emails to both departments have met with dead silence. Adding insult to injury, Performive emailed me three robo-surveys asking "How Are We Doing?" This is such a demeaning and insulting way to treat a 10-year customer.

Last Friday, I sent another refund demand, which I expect Performive's missing-in-action billing department and sales staff will again ignore. So, when my June 4 deadline to refund my $300 credit passes, I'm wondering if my 30-day Notice of Intent to Sue will bring another robo-survey asking, "How Are We Doing?"

IOFLOOD 3 Month Review

I signed up with IOFLOOD for a Dual E5-2680v2 dedicated server about 3 months ago and wanted to give an update.

When signing up there is a 24-72 hour set up time. They were able to set me up earlier as I was a Webnx refugee. (If set up time is important to you, just take a note)

Let's talk speed, the speed test's download is 600 Mbps and upload 400 Mbps

Now, server response time for webpages is 100 MS or less from the tests done.

Sometimes email response time is a little slower than the liquid webs of the world. (10 minute response time or less). But we have had little reason to contact support.

Most important of all is uptime. We have had 100% uptime since signing up. We did have downtime recently for a ram upgrade. (Which is to be expected).

So, I would give them an A+
I have upgraded some features of my server. But current specs and price are below. I added additional RAM from the base set up and some additional IP's.. But couldn't be happier with the service and the price is quite reasonable.

Server specs and price
Dual E5-2680v2, 100TB / mo bandwidth on 1gbps, 256GB RAM, 2x 1.6TB NVMe SSD, unmanaged, 2x /29 IPs, $191.50.

I attempted to sign up with PhoenixNAP at the very beginning of July, at the urging of a friend who was having trouble signing us up at OVH. Boy, was that a mistake.

I set up our account, and attempted to register for a 12 month reservation of a server configuration. It signed me up for 12 months... of a completely different server configuration. So I cancelled that.

Then friend attempted to use the account to sign up for the originally intended server configuration. It signed us up for 12 months of yet a different unwanted server configuration. So we cancelled that as well.

At this point, I decided we should not do business with PhoenixNAP, and went with OVH instead, paying with my Privacy.com virtual card allocated specifically for OVH. PhoenixNAP attempted to swing me back to working with them, but made no mention of the two reservations.

I removed my card information from CCBill, a business that Google searches would seem to indicate is a questionable billing service. They managed to bill my card regardless, so I reported them to my bank and cancelled the card and got a replacement. PhoenixNAP returned the money and my bank eventually removed the temporary credit they gave me.

I refuse to give any further details to either PhoenixNAP or CCBill now. They continue to email me multiple times per week with my "late payment" notices for these reservations for server configurations that were not only wrong, but that I have yet to use, and no longer want anyway.

Just wanted to post my terrible experience with W3Space.

They offer absolute ZERO customer support and ignore all tickets.
They claim 24 hour server delivery on their website. So, I ordered a dedicated server from them for $150 on May 18th (over 3 weeks ago).
After a few days of nothing happening, I opened a ticket asking if there's any ETA on delivery. Silence. No response. No, sorry we're out of stock and expect new servers soon. Absolutely NOTHING.
So, after just over a week of no answers I did the only thing I could and opened a Paypal claim.
I also opened a ticket telling them I no longer need the server and to cancel my order. This ticket of course was also ignored.

They still didn't bother to answer. As we all know Paypal claims take some time. After escalating, they had until today to respond.

So, today, last day to respond to the claim, I magically receive server details. No apology. No sorry for being late. Just an email with server details and ticket closed.

Needless to say after 3 weeks of waiting I've already ordered the server elsewhere don't need it anymore. So I have to wait to see what Paypal decides, as I'm out $150 and 3 weeks late received a server that I no longer need and requested multiple time to cancel after failure to deliver or respond to any tickets.

Surprise surprise... they're not answering those tickets either. The only thing they bother to answer is the Paypal claim.

If you want to waste money and get zero customer service. These guys are the place to go.
Otherwise, steer clear. Still waiting to see what Paypal decides now that they've provided them with server information 3 weeks too late.

Been a customer of ServerComplete since mid 2017, service was great until a few months ago when I started to have issues sending emails due to their SMTP filtering simply not working or never delivering the email to the mailbox of the recipient. Lately I've also been having issues with them expiring the cPanel license that's ordered through their customer portal and taking longer and longer to active it once again so that cPanel can continue working. Currently have 2 unanswered tickets that have been open for over 15 hours at this point and their ticket page in said customer portal states the following "Our Technical Support department should be utilized for all issues outside of emergency and server outage issues. Our Technical Support team is available 24/7 and on average, you should see a response to your issue within 12 hours.", the lack of communication and action is quite disheartening and frustrating.

Originally took these servers out on a 12 month contract and paid up front as they gave good discounts for that.

When renewal time was due I noticed there was almost no discount when paying for 12 months upfront/12m commitment so I changed my billing to monthly and no 12 month commitment.

Their support confirmed there is only a discount when renewing if there is a commitment. After some quick maths the discount worked out to be a few bucks a month, not worth committing 12 months for such a small saving.

Either way, I was on this monthly billing/renewal for a few months and then randomly OVH swapped my servers to a 12 month commitment and charged me 12 months upfront. Just about fell out my chair when I seen this bill.

I seen the post recently about a guy that forgot to swap to a monthly contract after the annual one ended - This isn't my case though. I swapped to a monthly billing.

Has anyone else heard of this happening?

Just ordered an OVH VPS a few days back, and they tell me that the validation department will contact me. I emailed the validation department myself, and they don't even bother replying. The main support just send an email template for the validation team to get back to you.

Haven't seen any other VPS provider take this long, or act this unprofessional like OVH does.

Hi,

how can I find or create support phone password for my server at hetzner.

one of my server is down for 9 hours, contacted telephone support at Hetzner, they asked
me to contact hetzner data center support, DC support is asking for phone password which
I dont have, or cant find anywhere.

what should I do, I did open tickets in robot but no use so far.

I've had a dedicated server at Codero for the last decade. Bare iron, not "managed". The server is running fine, but that's because I don't let them mess with it and it doesn't run anything with common vulnerabilities. Now they want root access to the server.

Support can barely speak English and shows no indication of technical competence. Support now seems to be at the level of an outsourced call center with people who read from scripts. I asked why they wanted root access. I was told they wanted to run Zabbix, a monitoring tool. That, according to Zabbix, does not require root access, just a "Zabbix" account. Support still wants root access. They were unable to say why.

So I called sales. They don't answer. After 28 minutes on hold, I was transferred to a full voice mailbox.

Codero used to be good, but they were acquired by something called "BLM Acquisition Corporation" in 2015, and seem to have gone downhill.

Time to dump Codero and go elsewhere?

We signed up with Nforce in April 2019, currently just have a single server with them, although if we need another server with similar requirements in NL we'd definitely be using Nforce.

Sales: 10/10
Very friendly and flexible, they were more than happy to work with us to find a solution for our needs and budget requirements. We went back and forth over a couple of days, responses were usually within 30mins or so. We ended up with a nice discount and all of our goals/needs met.

Setup: 10/10
Our server is in Dataplace Nedzone, the server was quite heavily customised and setup took less than 12 hours after payment was made, and that included a fraud check. All hardware was as quoted and everything was properly setup and configured, and worked as expected.

Support: 9/10
The only tickets we've had to create in the 1.5 years we've been with Nforce have been for upgrades. Ticket responses and subsequent replies are typically around 5-15 mins. Support staff have always been friendly and have perfect English. One thing that I'm a massive fan of is the ability to order upgrades directly through support staff, without having to go via sales. This speeds up the process massively and also means you can upgrade hardware outside of sale's business hours.
There was an issue with a recent hardware upgrade and it took longer than expected. We were kept updated and the whole process was resolved within 90mins, from starting the hardware upgrade, to discovering the problem, to the problem being resolved.

Network: 10/10
We have a 10Gbps port and can max it at any time day or night without any problems. Network has been rock solid, downtime has been zero and we've witnessed no packet loss.

Control Panel: 7/10
Like with many hosts, Nforce has a separate management and ticketing system, this causes things to be a bit disjointed and a bit user unfriendly when dealing with tickets. Additionally it would be nice to have some extra features within the management panel like bandwidth alerts, and some basic automatic monitoring options.

Pricing/Value: 9/10
The default pricing if you go through the wizard on their website is a bit on the high side, but after talking with their sales we were very pleased with what we ended up with. Factoring in the service we've received, I'd say the value for money has been very good.