WebNX Utah Slow Network?

Anybody else have servers at WebNX that noticed really slow network throughput from their Utah DC to East Coast NA? So far this has been happening with us for a few days now and support has always said there was no issue with their network, there was just a DDoS and they rerouted traffic. But seems for me its not.

I tested from multiple VPS I have from locations like NY (colocrossing), Canada (OVH), FL (DediPath), SG (Leaseweb), and a multitude of others, all with varying result but bottom line was its unstable. For example, trying to download their network test file (https://mirrors-ogd.webnx.com/test/1gb.bin), it would all yield something really low from 100KB/s to 2MB/s. Occasionally I would hit 20MB/s at my SG server, but only for some time. Tested it with my LA server (colocrossing), this one is good, about 30MB/s.

Tried to do a lot of iPerf3 tests as well, with just similar result with conclusion that its extremely slow.

Just want to know if I am the only one experiencing it.


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7 Year Review WebNX

Background
We run a game server hosting company which has been running since 2012. We currently rent roughly 200 dedicated servers from 6 different providers. We currently rent roughly 60 of these dedicated servers from WebNX. We've been with them for just over 7 years and I can safely say that they've been the best datacentre we've used. I know how important reviews are to a company; I feel that we've used WebNX long enough to write an honest review.

Support
We've had our fair share of rubbish support from datacentres in the past. WebNX definitely provides the best support out of all the datacentres we've used. During the past 7 years, I'd say the average response time for a ticket at WebNX was about 10 minutes. We've found the biggest issue with large datacentres is that their support teams are disjointed. This leads to issues which "don't fit the norm" taking a long time to resolve. WebNX is large enough to provide 24/7 365 day support yet small enough to provide genuinely good "straight to the point" support.

Reliability / Uptime
All the datacentres we've used have had some sort of major outage at some point in time. During the 7 years, there have been a couple of network outages at WebNX but the issues have always been resolved quickly along with good communication. Considering the number of servers we have with them, I'd say the uptime is incredibly high.

Hardware
During the past 7 years we've switched our server hardware roughly 4 or 5 times. It's as simple as contacting them letting them know what hardware you like, they provide a reasonably priced quote and in a couple of days, the server is delivered. I'd say on average, broken hardware is resolved in roughly an hour from us opening the ticket.

DDoS Protection
I'd say this is the downside of WebNX. They'll automatically nullroute the IP address if a DDoS attack is detected. The amount of time the IP address is nullrouted depends on how much traffic the attack is sending. It's not really a huge issue for us as we can quickly work out which one of our clients was targeted and then get migrate them over to a DDoS protected IP address. I'm hoping at some stage they'll provide onsite DDoS protection.

Price
They're very reasonably priced considering the support and customisation which they offer.

Network
WebNX's network is top notch. Nothing to complain about at all.

Keep up the great work WebNX! Would be great if you could get another datacentre setup in East Coast USA.

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Hey Everyone,

I am in urgent need of a new Dedicated Server. I have a server with WebNX and they have been down for 16+ hours with no ETA's given.

Here is what I have with WebNX: Intel Xeon W-1290P, 128GB DDR4 ECC, 1.6TB NVMe, 1Gbps Port, 100TB, /29 (iGPU). (Utah)

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Any hosts that have anything comparable would be great or any suggestion from the community would be greatly appreciated.

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--
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<<snipped>>

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