Emails dont work on new cpanel server, please help!

Hi,

I received some tickets from clients hosted in the old server that says have a problems when try to send emails.

I did some tests and when send email to some accounts I received this warning:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

info@receiver.com
retry timeout exceeded
Reporting-MTA: dns; nameserver.domain.com

Action: failed
Final-Recipient: rfc822;info@receiver.com
Status: 5.0.0
From: info@sender.com
To: info@receiver.com Too I checked "Email Deliverability" in WHM and appear this message:

-DKIM: The system failed to complete validation of nameserver.domain.coms DKIM because of an error: (XID z736ms) DNS query (default._domainkey.nameserver.domain.com/TXT) timeout!
-SPF: This system does not control DNS for the nameserver.domain.com domain and the system did not find any authoritative nameservers for this domain. You can install the suggested SPF record locally. However, this server is not the authoritative nameserver. If you install this record, this change will not be effective. Contact your domain registrar to verify this domains registration.
-PTR: The system failed to complete validation of nameserver.domain.coms PTR because of an error: (XID 958s2v) DNS query (IP.in-addr.arpa/PTR) timeout!

The server where I have the DNS work correctly. Why happens this?. How can I solve him?.

Thank you very much for your suggestions. Have a nice day.

Hello everyone

Using mailchannels for sending email from cpanel servers. Recently observed that our emails are not getting relayed to mailchannels. Also facing issues with email receiving.

Support staff has been trying to see issue and think it's due to dns - anyone expert around the topic can help me in the direction of where to look further?

Appreciate all the help in advance.

Thanks

This isn't serious. I bought a new server with a new IP, we not sent never emails yet.

When my client try to send email to Gmail, Yahoo and other companies receive him without problems. But Hotmail/Outlook block the IP and return this message:

Code:

"host hotmail-com.olc.protection.outlook.com [x.x.x.x]
SMTP error from remote mail server after pipelined MAIL FROM:email@email.com SIZE=1797:
550 5.7.1 Unfortunately, messages from [x.x.x.x] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [.eop-EUR01.prod.protection.outlook.com]"

WTF!!!, this is frustrating. How can happens this if we never used this server and have a new IP. I did test with many blacklist tools and the IP is clean.

Hotmail/Outlook need disapear, they are blocking IPs for nothing.

Been a customer of ServerComplete since mid 2017, service was great until a few months ago when I started to have issues sending emails due to their SMTP filtering simply not working or never delivering the email to the mailbox of the recipient. Lately I've also been having issues with them expiring the cPanel license that's ordered through their customer portal and taking longer and longer to active it once again so that cPanel can continue working. Currently have 2 unanswered tickets that have been open for over 15 hours at this point and their ticket page in said customer portal states the following "Our Technical Support department should be utilized for all issues outside of emergency and server outage issues. Our Technical Support team is available 24/7 and on average, you should see a response to your issue within 12 hours.", the lack of communication and action is quite disheartening and frustrating.

Hi,

The problem started in 2019 when they redesigned their admin interface. We started having problems with not being able to see current invoices, we received multiple invoices for the same servers, and invoices which did not specify which equipment they was for.

Since after several calls and emails we still could not get an answer on which invoices were correct and which were incorrect, our servers were deactivated.

We then chose to end our collaboration with LeaseWeb. The last contact we had with LeaseWeb was 2019-08-19 when we sent the following email:
----------------------------------------------------------------------------------------------
Dear Leaseweb,

As a customer we are very unhappy with your lack of responses to our questions, emails, and customer service. We have had nothing but problems since you upgraded / migrated / modified the customer portal as of April 8th.

We will not pay any of the invoices below, (amount of ~€530) and we do not want to do any more business with you. It has taken too much of our time and effort to sort out your problems.

We recently paid €613.69 for a 12 month contract for the our DE server. You are free to cancel/disconnect this server and use the €613.69 to pay any due invoices, even those that does not specify which equipment they refer to, and even those who have arisen because you do not answer the questions we have.

We no longer have any confidence in you as a company, and we will not spend any more time solving problems for continued collaboration with your company.

Regards
xxx xxxx
xxxxxxxx
----------------------------------------------------------------------------------------------

The time goes any we are very happy with the other hosting provided that se moved to.



But, In December 2020, I received a letter from Leaseweb's debt collection company TKB INCASSO regarding an invoice that was created at the end of 2020 for the amount of € 676.19 and applies to a new advance-payment for a new period for the server we had in DE which was cancelled.

We dispute the invoice to both TKB and Leaseweb, but neither of these has responded.


Yesterday I received a second letter (via regular post) from TKB INCASSO. They will bring the amount to court in Amsterdam if I don't wire the amount before 2021-01-27.

Following url is a PDF of this letter: docdro.id/r1KYA4N (Add http if needed)


I'm in desperate need for help. From what I understand, the court in Amsterdam will rule in LeaseWeb's favor if I cannot be present in person to dispute the invoice.

What should/can I do?

Hello, folks...

I'm looking to have a live website at some-domain.com, hosted on a dedicated server, while using CloudFlare nameservers. And I need to find the fastest way to do this from scratch.

I'm getting a bit confused with all the steps required. I also think I'm waiting unnecessarily for things to happen. This shouldn't be taking so long.

My current understanding of the process is this:

1) Register the domain with a domain registrar.

2) Login to my hosting account's cPanel and add the domain as an addon domain.

3) Add a DNS zone for the domain in my dedicated server's control panel (not cPanel).

4) Login to the domain registrar. Add custom nameservers to the domain, and point them to my server's nameservers.

5) Wait 2 days for the nameservers to propagate.

6) Login to CloudFlare, add a new site and let Cloudflare import the DNS zones.

7) Login to the domain registrar and change the nameservers of the domain to those Cloudflare gives me.

8) Wait 2-3 days for the nameservers to propagate.

9) Test the site.
Can you please help me streamline this process?

Thanks!

I recently got a server (AX41-NVMe) with Plesk at Hetzner. Via the DNS console I added the base domain name, where I also want to reach the server, and that works fine.

What I'm running into now is Hetzner telling me to manually add all domain names to the DNS console in order to use them with the server. But that's crazy, isn't it? There are hosting companies that also rent the servers and they cannot manually add every domain name in the DNS console, I think.

I'm not used to it that way either. The server I rent from Leaseweb allows me to simply add a domain name to cPanel and it will be automatically recognized by the worldwide DNS servers.

For me the Hetzner DNS console is not a workable solution in this way. So I thought to solve it with the Plesk extension for Digital Ocean. Works great! But unfortunately no more than 50 domain names are allowed to be added to their DNS. I want to add 100 domains, so this solution doesn't work either.

So my question to you is:

How can I make my domain names reachable, without manually adding them all to Hetzner's DNS console?

Hi friends,

In last MariaDB version have an error which block cPanel Database interface with this message:

The MySQL server is currently offline.
The adminbin “cpmysql” in the “Cpanel” namespace call to function “DBCACHE” ended prematurely: The subprocess reported the “” (255) error when it ended Various sysadmins reported this error in cPanel forum, I too had him.

MariaDB version with error: 10.3.26

For solve him you have 2 posibilities:

1- Outdate to version 10.3.25, I solved him with this command:

Code:

yum downgrade MariaDB-server MariaDB-common MariaDB-shared MariaDB-client MariaDB-compat MariaDB-devel -y

2- Disable this option (this not works always, some sysadmins notified that need change MariaDB version to 10.3.25 for solve the problem):

Code:

WHM » Server Configuration » Tweak Settings » SQL » Use INFORMATION_SCHEMA to acquire MySQL disk usage

You have more information in cPanel forum: https://forums.cpanel.net/threads/th...ffline.474561/

I hope that this problem not broke your servers. Have a nice day.

Hi,

I plan to purchase some multiple CPU servers from Web NX but it's like impossible to get to them. Sent emails to them but never got any replies except for the first one. Is there any problem with WebNX at the moment?

Hello

Any body Help in this regards

i have dedicated server

i have two drives one 1 drive there is backups and on first one operating system and cpanel installed i am copying users etc folder and accidently copied to / and now my server is inaccesable

i have request datacenter to recovery mode and mount my drive to see changes i saw ownership of etc changed i have cganged it to root again and tried to reboot the server in normal mode but failed to start cpanel whm

what is the solution for this if any body help me in this regards