Hetzner is not appropriate for big and social network websites, as they said

Hello friends,
Hetzner, I have several servers on the Company. There are many websites on my servers. One of my customers' website cloudflare was complained and this complaint was forwarded directly to Hetzner.
The content of the mail is exactly as follows.

Hetzner sent me the following e-mail. We analyzed my customer's site in detail, but we realized that Hetzner does not violate any terms of use, someone seems to have complained unnecessarily to my customer's site.

Later I did a research on Hetzner. I saw that there were some people who received this kind of mail. They say that if I do not remove my client's site, they will cut off access to my server's IP address within 24 hours.

Has anyone had such a problem?




Title: Abuse Message [AbuseID: 12C91K: VA]: AbuseNormal: [hngwohaach1lb45]: Cloudflare received an abuse report about one of your customers

Mail Content:
Dear Naciye YILMAZ,

We have received information about spam and / or abuse from your server:
Please xxxxxx we live from our network in the next 24 hours.

This site violates 6.2 of Hetzner's terms and conditions.
If the site is not removed within the next 24 hours, the IP will be suspended.
Please take all necessary measures to avoid this in the future.

We also ask that you send us a short response within 24 hours. This answer should contain information about how it could happen and what you think of this topic.

How to proceed:
- Solve the problem
- send us a statement using: xxxxxx

The process is controlled by a staff member who will then coordinate the other transaction. If you do not sleep within the specified time, we can block your child.

Important note:
In replying to us, please be helpful without changing the abuse mess [AbuseID: 12C91K: VA] in the subject line.

Best regards
Dominik Prüßner
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen / Germany
Tel: +49 9831505-0
Fax: +49 9831505-3

Register Court: Registergericht Ansbach, HRB 6089
CEO: Martin Hetzner, Stephan Konvickova, Günther Müller

Hello,

I've really strange issue with this careless company called Hetzner,

I've server with them for shared hosting, there was abuse for one site on it and they sent me mail to resolve this abuse in only 1 hour or they will block the service for the main server ip .

I've seen this mail after 2 hours, when all of my clients sites has been stop working , I checked my E-mail and i got this message on junk mail (no problem till now)

Then, I've sent reply to Hetzner abuse department, that i have solved this abused issue and deleted the abuse file from my client hosting site,

They didn't reply me for long hours, and keep blocking my main server ip which makes all my clients sites down !!

After that, i sent message to support, Hetzner support replied me with very strange reply !!

Please note that it's 02:20 CET Saturday morning. So currently there's no one available I regret. Most likely they will be back in office by Monday 08:00 CET.

They want me to wait more than 2 days with server down because they blocked it and went to the weekly vacation !!!

How Hetzner imagine the clients can wait more than 2 days with all sites down ? Could a company that respects its customers block server for 2 days till there employee ends the vacation ?

Do you think that clients can trust you again after making them losing there business ?

What is the regret that your company gives ? Does Hetzner really respect its clients ?

It's very bad experience with Hetzner

I was a Happy Hetzner Customer from Last 2 Years but they recently changed their Setup Price for IP Address and Its too Much. Any Likewise Provider with Similar Pricing or Like OVH Types?
Also, Preferred Providers which give at least 48 hours for response in Case of Abuse Reports. Because as You can see, Hetzner only gives 24 hours and if not replied, They'll just suspend!
Let me know if You know any Providers?

hello,

For about 100eur, i can get managed Hetzner server: hetzner.com/managed-server

OR unmanaged Hetzner server + platinumservermanagement.com/ (or + myw.pt/devops).


What will be a better option?

I have no experience as System Administrator.

I will like to keep the server fast, optimized, and online.

I don't plan to host many websites on the server, I need a server for a couple of large websites.

So optimization of servers for sites is very important to me.

For optimization I mean, cache optimization, database optimization, server optimization for WordPress, etc...

Is anyone have experience with Hetzner managed servers?


Best Regards

We've been with Hetzner for years and, while satisfied with the hardware and technical support and infrastructure, quite unhappy with support/sales/abuse departments where it always feels like they're doing one a favor in even answering and often make little effort to actually help.

So my question is if there's any hosting provider to match what they offer? We want to upgrade from our current servers and one type of servers we looked into are https://www.hetzner.com/dedicated-rootserver/ax41 which you can get in Germany* for 39 EUR/month (plus 39EUR setup fee) (prices without VAT as we're outside EU). This is a AMD Ryzen 5 3600 Hexa-Core which has a passmark > 17,000 and comes with 64GB RAM and 2 x 512 GB NVMe SSD. When I found something similar with OVH (slightly better CPU, 3600X instead of 3600), it 105 USD per month when committing to 24 months which is more than double.

Another type we were looking at is the https://www.hetzner.com/dedicated-rootserver/ax51

Anyway, any matching offers elsewhere? We can probably take some bandwidth limitation and cool with either EU or US locations.



*They have a center in Finland but when I did a bit of research it seemed it offers much worse network connectivity so while 5 EUR cheaper per server, doesn't seem to be worth the risk.

We are renting some servers in hetzner fsn (about 40) in different dcs with 10g connectivity. About 1 or 2 times in month we have network problems. 30 or 40 % of packet loss for one or two minutes.
It always connected to one datacenter . For example we have that problem with 7 servers in dc14 from 13:39:00 till 13:40:30 cest. Contacting support always leads to big works like additional logs, mtr and etc. We are losing a lot of time.
Hetzner support always says that the problem is on our side. But sometimes they propose to free exchange of server or server migration. But they never confirm problem on their side. That's all. We are using very different server configuration from kubernetes on bare metal to hyper-v vms with sql server. Most of our servers are amd epyc ax161.

The problems was really serious in December. We have constant problems (once a day) with all new servers in dc15. We resolved it by relocating servers to dc16 and problem disappeared for some months.

Currently we really don't know what to do. In march we had it 3 times with dc4 and dc13(not sure). Does someone has the problem? Can you advice hosting with great support and not very high prices?

Hello,
i was having a server with hetzner for over 10 years on December i decided to move my server to OVH ( i heard it have better servers and network ). so i registered on their website ordered a server moved my 100+ website to the new server and all was fine. 2 days a go they asked me to send them documents that prove my identity and i did that with even photo of me holding my identity card etc. yesterday i received 3 emails saying that they wont accept me as a customer and they closed my account and suspended my server all that without giving me the option to take off my data my life worth of data 100 DOMAINS. i emailed them and they do not answer.
i did nothing wrong like hack or spam my documents where valid and real. i don't care if they don't want me any more as a customer but i need my files :'(

I have been hetzner customer for past 2 years. i run online online academy (online classes), for which i am using bigbluebutton.
monthly Bandwidth consumption is <1TB.
Processor EV-3 4 cores 8threads
32gb ram ECC
1gb NIC
raid 1 3TBx3

my only purpose of having dedicated server was dedicated 1gbps port that can handle over 60 concurrent users.

Their support is good, network WAS good as well.
But now i am having alot of ping drops and distortions in my class from past 1 month.

i have contacted hetzner and they have said that their network is running fine.

I have done few checks and it shows

root@Ubuntu-1604-xenial-64-minimal ~ # speedtest-cli
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Hetzner Online GmbH (144.76.12.109)...
Selecting best server based on latency...
Hosted by fdcservers.net (Frankfurt) [143.90 km]: 5.964 ms
Testing download speed........................................
Download: 727.16 Mbit/s
Testing upload speed..................................................
Upload: 278.80 Mbit/s

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| broadcom.home - 0 | 792 | 792 | 3 | 5 | 171 | 6 |
| 182.176.1.48 - 3 | 728 | 711 | 23 | 28 | 96 | 24 |
| 182.184.9.34 - 4 | 709 | 686 | 24 | 35 | 168 | 26 |
| 182.184.3.149 - 4 | 689 | 662 | 34 | 39 | 74 | 48 |
| 10.253.4.120 - 4 | 690 | 663 | 34 | 39 | 87 | 45 |
| 10.253.4.4 - 3 | 713 | 692 | 35 | 41 | 202 | 41 |
| decix-gw.hetzner.com - 3 | 716 | 696 | 145 | 152 | 214 | 170 |
| core23.fsn1.hetzner.com - 29 | 375 | 268 | 0 | 154 | 195 | 165 |
| ex9k1.dc10.fsn1.hetzner.com - 3 | 715 | 695 | 149 | 156 | 349 | 153 |
|static.109.12.76.144.clients.your-server.de - 3 | 735 | 720 | 149 | 155 | 304 | 168 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Hetzner is saying that problem is out of their network so they cant do anything.
what should I do? should i shift to other host in USA or Canada? My current server is germany.
can anyone suggest affordable host <50USD

I use 2 dedis, two have hardware problem, I check using hdparm
my server use SSD samsung 850 evo 120gb
but very very unstable, by GOD dont use them, I prefer hetzner , very good hardware and not expensive from server auction
OR you can use Online.net or OVH.
by GOD I really regret use them. the cancellation also difficult, they seem want to cheat invoice.
I unable receive SMS code, its frustating by God oh my God why they do this to customer!

Hi,

I have 50+ Cpanel accounts on my VPS, I'm looking to migrate to a dedicated server from another provider,
I want to know if there's a way to migrate from the VPS to the new server with no downtime?
I have access to most of my client's domain names, also most of my clients are using Cloudflare (My account).
Can anyone advise me on what's the best approach here?

Thank you.